# orbitkey

> Public Help Center articles for orbitkey.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Nomad x Orbitkey Key Organiser](https://orbitkey-us.gorgias.help/en-US/nomad-x-orbitkey-key-organiser-203720.md): With our combined design expertise, we’ve come together to create a sleek and rugged Key Organiser for the modern nomad and minimalist, using only the highest quality materials and craftsmanship. Here's a quick unboxing guide:. Related articles:. Wil
- [How to care for my Nomad x Orbitkey Key Organiser?](https://orbitkey-us.gorgias.help/en-US/how-to-care-for-my-nomad-x-orbitkey-key-organiser-203721.md): Since leather is a natural material, it’s normal to change over time with daily use and wear. The Horween Leather is made in the traditional style dating back to 1905 in Chicago, Illinois. Most leathers use synthetic tanning chemicals, synthetic dyes
- [How durable is the stainless steel ring on the Leather Holder for AirTag?](https://orbitkey-us.gorgias.help/en-US/how-durable-is-the-stainless-steel-ring-on-the-leather-holder-for-airtag-203727.md): The ring has been thoroughly tested for strength and withstand pull forces well beyond 5kg. The locking mechanism has undergone thorough testing and has remained secure under substantial forces and real-world usage simulations. PVD is a coating appli
- [How do I use the Leather Holder for AirTag with my Orbitkey Key Organiser?](https://orbitkey-us.gorgias.help/en-US/how-do-i-use-the-leather-holder-for-airtag-with-my-orbitkey-key-organiser-203728.md): The Leather Holder can be attached to the D-Ring on the Key Organiser like so... Yes, you absolutely can! Your setup will look something like this... We’ve ensured to keep the keyring diameter as thin to fit as many keys/keyfobs as possible. The ring
- [Will the use of the Slim Case interfere/lessen the tracking ability of the AirTag?](https://orbitkey-us.gorgias.help/en-US/will-the-use-of-the-slim-case-interfere-lessen-the-tracking-ability-of-the-airtag-203729.md): Not at all! Our testing shows no difference in the ability to track the AirTag through the “Find My” app with or without the Case. The Case also does not affect the AirTag’s NFC scan-ability. Sadly, it is not. You will need to take the AirTag out of
- [How durable is the Slim Case for AirTag? Will the fitment become loose after prolonged use?](https://orbitkey-us.gorgias.help/en-US/how-durable-is-the-slim-case-for-airtag-will-the-fitment-become-loose-after-prolonged-use-203730.md): Very durable. We have done 1000x cycle tests on assembling and disassembling the AirTag and keyring, and the test results show no signs of decline in AirTag to Slim Case fitment and no signs of wear on both the Slim Case and keyring. The interaction
- [Is the Slim Case for AirTag compatible with Orbitkey Key Organiser?](https://orbitkey-us.gorgias.help/en-US/is-the-slim-case-for-airtag-compatible-with-orbitkey-key-organiser-203731.md): The Slim Case’s key ring can be attached to the D-ring of the Orbitkey Key Organiser. The Slim Case’s key ring can be connected to the Key Organiser's D-Ring or attached directly to bags, bag straps or luggage handles. You can also attach it to your
- [How do you sanitise the ID Card Holder System?](https://orbitkey-us.gorgias.help/en-US/how-do-you-sanitise-the-id-card-holder-system-203736.md): We designed the ID Card Holder System to allow for effortless scanning of your contactless cards throughout the day, reducing the need to physically touch the scanners or other items in your bags/wallet. When the time comes to sanitise your ID Card H
- [Does the ID Card Holder have any RFID protection?](https://orbitkey-us.gorgias.help/en-US/does-the-id-card-holder-have-any-rfid-protection-203737.md): RFID protection/blocking technology is only available on the ID Card Holder Pro model. When multiple contactless cards are put close together, the scanners will have difficulties scanning the intended card because the signal from the other cards is i
- [Can I attach my own lanyard onto the ID Card Holder System?](https://orbitkey-us.gorgias.help/en-US/can-i-attach-my-own-lanyard-onto-the-id-card-holder-system-203738.md): The ID Card Holder and ID Card Holder Pro can be clipped onto a swivel hook or clip and standard key ring which covers the big majority of 3rd party lanyard attachments. Please note that the privacy feature is not guaranteed when used with swivel hoo
- [How far does the retractor cord on the ID Card Holder System reach?](https://orbitkey-us.gorgias.help/en-US/how-far-does-the-retractor-cord-on-the-id-card-holder-system-reach-203739.md): The retractor can be extended to up to 90cm, and using it with the Orbitkey lanyard will add an extra 40cm to the overall reach length. __. Can't find what you're looking for? Feel free to contact us here.
- [What's the difference between the ID Card Holder and ID Card Holder Pro?](https://orbitkey-us.gorgias.help/en-US/what-s-the-difference-between-the-id-card-holder-and-id-card-holder-pro-203740.md): The ID Card Holder System is a durable and sleek card carry solution with a built-in privacy feature to hide personal details. However, both the ID Card Holder and the ID Card Holder Pro don't support double-sided scanning as they were designed only
- [Do you offer monogramming / engraving / customisation on the Key Organisers?](https://orbitkey-us.gorgias.help/en-US/do-you-offer-monogramming-engraving-customisation-on-the-key-organisers-203743.md): We're very sorry but our monogramming/debasing option is currently unavailable for orders across the US and Canada, as orders with monogramming must be fulfilled from our Melbourne, AU office. If you're after bulk customisation on our Leather and Act
- [Orbitkey Key Organiser collection](https://orbitkey-us.gorgias.help/en-US/orbitkey-key-organiser-collection-203768.md): The Key Organiser is available in a variety of colours and 6 different ranges - Leather, Crazy Horse Leather, Saffiano Leather, Cactus Leather, Pebbled Leather and Active. Leather Range. Made from genuine cowhide leather, our classic, smooth top grai
- [Will a key fob / mortice key / loyalty card fit in the Key Organiser?](https://orbitkey-us.gorgias.help/en-US/will-a-key-fob--mortice-key--loyalty-card-fit-in-the-key-organiser-204725.md): Most keys will fit without any issue as long as the hole on your key is greater than 4mm in diameter, it has a flat profile, and the length of the key is shorter than 65mm (from the hole to the end of the key). This rule also applies to keys where th
- [What are the wave washers for? Where does it go?](https://orbitkey-us.gorgias.help/en-US/what-are-the-wave-washers-for-where-does-it-go-208961.md): Our Key Organiser comes with 2 wave washers, which help with the tension, and keeps your keys in line - to make it easier to swivel a key in and out of the system. They're little discs, and you can find one readily available in the Key Organiser set-
- [What's the difference between the D-rings for each Key Organiser style?](https://orbitkey-us.gorgias.help/en-US/whats-the-difference-between-the-d-rings-for-each-key-organiser-style-208964.md): We have made the D-ring for version 2 friendlier!. Made out of stainless steel, its form has been softened and curved to avoid scraping the beautiful straps while adding sophistication to the overall appearance. The D-ring with the leather Orbitkey i
- [I understand most keys fit but still want to double check. How do I do that?](https://orbitkey-us.gorgias.help/en-US/i-understand-most-keys-fit-but-still-want-to-double-check-how-do-i-do-that-208965.md): Solution 1 - You can easily check using a ruler to see if the keyhole is at least 4mm large. The length of the key should be shorter than 65mm (length from the hole to the tip most end of the key). Solution 2 - If you have access to a calliper, it's
- [Do you sell replacement parts?](https://orbitkey-us.gorgias.help/en-US/do-you-sell-replacement-parts-208966.md): Yes, we do sell replacement parts! Please contact us here and we'll try our best to help!
- [How to care for my Waxed Canvas Key Organiser?](https://orbitkey-us.gorgias.help/en-US/how-to-care-for-my-waxed-canvas-key-organiser-290671.md): The durable Waxed Canvas Key Organiser will develop a beautiful patina as it ages. All you need is some hot water, reproofing wax and a soft cloth or sponge:. __. Can't find what you're looking for? Feel free to contact us here.
- [What makes the Waxed Canvas Key Organiser different?](https://orbitkey-us.gorgias.help/en-US/what-makes-the-waxed-canvas-key-organiser-different-290674.md): Our Waxed Canvas Key Organiser is made from 100% BCI Cotton, sustainably-sourced wax cotton made by Halley Stevensons – a world-leading Scottish manufacturer, supplier and pioneer in waxed cotton and weatherproof fabrics since 1864. BCI stands for th
- [How to care for my Hybrid Leather Key Organiser?](https://orbitkey-us.gorgias.help/en-US/how-to-care-for-my-hybrid-leather-key-organiser-398875.md): We recommend cleaning it with a soft and slightly damp cloth, using a gentle circular motion to clean the leather. Due to the use of leather, the Hybrid Leather Key Organiser is not 100% waterproof like our Active Key Organisers so do not soak it. Al
- [How can I flatten the Desk Mat?](https://orbitkey-us.gorgias.help/en-US/how-can-i-flatten-the-desk-mat-203746.md): Your Desk Mat might not have been completely flat to start with, and this is completely normal because of the way it's packaged. We recommend watching this quick video to help you get going with your Desk Mat right away. If it's still not completely
- [How do I clean the Desk Mat?](https://orbitkey-us.gorgias.help/en-US/how-do-i-clean-the-desk-mat-203747.md): The top layer of our Desk Mat is made from Vegan Leather; as such, it's not recommended to use chemical cleaners on the surface. You can simply wipe it clean with a slightly damp and clean cloth. You can try the following steps:. Please note that:. A
- [How do I prevent the Desk Mat from slipping?](https://orbitkey-us.gorgias.help/en-US/how-do-i-prevent-the-desk-mat-from-slipping-203748.md): We've selected recycled PET felt as the base layer since it offers a comfortable padded feel that protects the desk surface. Our team conducted a lot of internal testing and found that with a keyboard or laptop on top of the Desk Mat, it works well a
- [What are the materials of the Desk Mat and why have you used those materials?](https://orbitkey-us.gorgias.help/en-US/what-are-the-materials-of-the-desk-mat-and-why-have-you-used-those-materials-203755.md): Vegan Leather. Artificial leather has come a long way and we’ve worked hard to source a high-quality, smooth PU leather (Polyurethane) that is virtually indistinguishable from genuine leather – perfect as a mouse and writing pad. Its durable, water-r
- [Is the Nest/Nest v2 waterproof or water repellant?](https://orbitkey-us.gorgias.help/en-US/is-the-nestnest-v2-waterproof-or-water-repellant-203745.md): Orbitkey Nest isn’t designed to be waterproof. You cannot submerge the unit in water without the water getting into the unit. The core/frame of the tray is made of the same material as the lid, which is Polycarbonate, to give rigidity and shock resis
- [Can I use the Orbitkey Clip v2 for climbing?](https://orbitkey-us.gorgias.help/en-US/can-i-use-the-orbitkey-clip-v2-for-climbing-203749.md): Not that we’ve tried, and we don’t recommend it! Our Clip v2 is not designed for climbing or as safety harness equipment. It is suitable and great for everyday carry such as your keys, tags, and drink bottles.
- [Do you sell additional Magnetic Key Ring to work with the Orbitkey Clip v2?](https://orbitkey-us.gorgias.help/en-US/do-you-sell-additional-magnetic-key-ring-to-work-with-the-orbitkey-clip-v2-208968.md): Unfortunately, we don’t at the moment. Although depending on the demand and how well this concept is received, we might add it to our range later. But if you're keen to get only the carabiner, it's available for separate purchase here. With a wide ga
- [Can I use any key or accessory (like car key or key fob) on my Orbitkey Ring v2?](https://orbitkey-us.gorgias.help/en-US/can-i-use-any-key-or-accessory-(like-car-key-or-key-fob)-on-my-orbitkey-ring-v2-204684.md): Of course! The Orbitkey Ring v2 can be used on its own and with our Key Organiser, and it can fit up to 10 standard keys. The profile of our Ring v2 has been redesigned to be as slim as possible to ensure a wide range of keys and key fobs can fit thr
- [Will the PVD coating on the Orbitkey Ring v1 / Clip v2 / Ring v2 fade easily?](https://orbitkey-us.gorgias.help/en-US/will-the-pvd-coating-on-the-orbitkey-ring-v1--clip-v2--ring-v2-fade-easily-204686.md): The Ring v1 (in Yellow Gold, Rose Gold, Black and Gunmetal), the Clip v2 carabiner (in Black and Silver) and Ring v2 (in Black, Rose Gold and Yellow Gold) are PVD-coated. We've done some testing and found that unless the edges of the keyholes are sha
- [What other features does the Orbitkey x Chipolo Bluetooth Tracker v2 offer?](https://orbitkey-us.gorgias.help/en-US/what-other-features-does-the-orbitkey-x-chipolo-bluetooth-tracker-v2-offer-203750.md): Sharing. It is possible to set up your Orbitkey x Chipolo Bluetooth Tracker v2 across multiple devices. When you share your Orbitkey x Chipolo Bluetooth Tracker v2 and your family/friend accepts the share in the Chipolo app on their phone, you will b
- [What if my Orbitkey x Chipolo Bluetooth Tracker v2 is out of range?](https://orbitkey-us.gorgias.help/en-US/what-if-my-orbitkey-x-chipolo-bluetooth-tracker-v2-is-out-of-range-203751.md): If your Orbitkey x Chipolo Bluetooth Tracker v2 is out of range, the Chipolo app will display its last known location. Once you are back within range of that location, your Tracker v2 will reconnect, and you’ll be able to ring it to help locate your
- [Is the Orbitkey x Chipolo Bluetooth Tracker v2 a GPS tracker?](https://orbitkey-us.gorgias.help/en-US/is-the-orbitkey-x-chipolo-bluetooth-tracker-v2-a-gps-tracker-208969.md): It is not a GPS tracker; it uses Bluetooth to connect with your phone and creates a log of current locations (if in range) or last known locations (if out of range). GPS trackers are generally larger and require more power, making them impractical fo
- [What's the difference between the Multi-Tool v1 and v2?](https://orbitkey-us.gorgias.help/en-US/what-s-the-difference-between-the-multi-tool-v1-and-v2-203752.md): The new and improved Multi-Tool v2 is a complete overhaul of the v1. We have upgraded the Stainless Steel grade and added a durable Titanium black coating for more strength and corrosion resistance. We've improved some features and added new ones for
- [What are the dimensions of the accessories?](https://orbitkey-us.gorgias.help/en-US/what-are-the-dimensions-of-the-accessories-204696.md): __
- [Is the Multi-Tool v2 / Multi-Tool v1 safe to carry on board a plane?](https://orbitkey-us.gorgias.help/en-US/is-the-multi-tool-v2--multi-tool-v1-safe-to-carry-on-board-a-plane-204697.md): We have taken our Key Organiser with the Multi-Tool accessory through airport security on domestic (AU) and international flights and have not encountered any issues. The cutter on the Multi-Tool is unlike a blade, and the edges are not sharp enough
- [Will there be other accessories in the future?](https://orbitkey-us.gorgias.help/en-US/will-there-be-other-accessories-in-the-future-204699.md): We are always working to bring new designs and accessories to the Orbitkey range. If you have any suggestions, we would love to hear about them!. Drop us a line here or send us a suggestion on our Facebook or Instagram accounts.
- [Orbitkey Strap dimensions](https://orbitkey-us.gorgias.help/en-US/orbitkey-strap-dimensions-204673.md): Dimensions:
- [Does the Orbitkey Sanitiser Holder come with sanitiser liquid?](https://orbitkey-us.gorgias.help/en-US/does-the-orbitkey-sanitiser-holder-come-with-sanitiser-liquid-203763.md): Sanitiser liquid is not included in the Orbitkey Sanitiser Holder. The 50ml refillable aluminium bottle allows you to refill it again and again with your favourite liquid or gel-based sanitisers. __. Can't find what you're looking for? Feel free to c
- [What is the size and capacity of the Orbitkey Sanitiser Holder bottle?](https://orbitkey-us.gorgias.help/en-US/what-is-the-size-and-capacity-of-the-orbitkey-sanitiser-holder-bottle-204671.md): The Orbitkey Sanitiser bottle is 35mm in width and 150mm in height. It's a 50ml refillable pump dispenser bottle suitable for liquid and gel-based sanitisers. It has an Orbitkey Clip mount to attach the Orbitkey Sanitiser Holder to your bag convenien
- [How durable is the Stainless Steel Ring?](https://orbitkey-us.gorgias.help/en-US/how-durable-is-the-stainless-steel-ring-256027.md): The Ring has been thoroughly tested for strength and can withstand pull forces well beyond 5kg. The Ring profile has been designed to be as slim as possible to ensure a wide range of keys and key fobs can fit the Ring. We've done some testing and fou
- [What are the main differences between Orbitkey Clip v2 and Clip Mini?](https://orbitkey-us.gorgias.help/en-US/what-are-the-main-differences-between-orbitkey-clip-v2-and-clip-mini-256029.md): Here are the benefits of the Clip v2 vs the Clip Mini:
- [How durable is the Stainless Steel ring?](https://orbitkey-us.gorgias.help/en-US/how-durable-is-the-stainless-steel-ring-273294.md): The ring has been thoroughly tested for strength and can withstand pull forces well beyond 5kg. __. Can't find what you're looking for? Feel free to contact us here.
- [Will the PVD coating on the polished stainless steel hardware and Ring fade or get scratched easily?](https://orbitkey-us.gorgias.help/en-US/will-the-pvd-coating-on-the-polished-stainless-steel-hardware-and-ring-fade-or-get-scratched-easily-273296.md): The metal hardware on the Loop Keychain is PVD-coated. We've done some testing and found that unless the edges of the keyholes are sharp, they shouldn't damage the coating and wouldn't scratch off easily. However, just like with any coating, there wi
- [How do I clean the Strap?](https://orbitkey-us.gorgias.help/en-US/how-do-i-clean-the-strap-273297.md): We recommend cleaning the leather loop with a soft and damp cloth, using a gentle circular motion to clean the leather, but do not soak it. Allow the keychain to dry naturally after cleaning. Certain chemicals can cause damage to the leather. Avoid c
- [What are the dimensions of the Hybrid Laptop Sleeve and Compendium?](https://orbitkey-us.gorgias.help/en-US/what-are-the-dimensions-of-the-hybrid-laptop-sleeve-and-compendium-339753.md): Hybrid Laptop Sleeve
- [How do I clean my Hybrid Laptop Sleeve?](https://orbitkey-us.gorgias.help/en-US/how-do-i-clean-my-hybrid-laptop-sleeve-367601.md): Since the interior material is fabric, it's best to avoid any stains to begin with, or it will be hard to clean.However, if it does stain, try wiping it with a damp cloth first, then a mild detergent. Please avoid harsh chemicals such as alcohol, ble
- [Is the 2-in-1 Tech Pouch/Desk Pouch only used for desk and tech accessories?](https://orbitkey-us.gorgias.help/en-US/is-the-2-in-1-tech-pouchdesk-pouch-only-used-for-desk-and-tech-accessories-550171.md): Not necessarily; we have designed the 2-in-1 Tech Pouch and Desk Pouch to fit your other belongings, such as makeup, stationery, and cables. It can also be used as a travel pouch to fit your necessities, such as a pen, wireless Bluetooth earbuds, a s
- [How to care for my 2-in-1 Tech Pouch, Desk Pouch and Pencil Case?](https://orbitkey-us.gorgias.help/en-US/how-to-care-for-my-2-in-1-tech-pouch-desk-pouch-and-pencil-case-550173.md): The fabric used in the 2-in-1 Tech Pouch, Desk Pouch, and Pencil Case is 500D 100% Recycled Polyester. It is water-resistant to light rain and light splashes. However, it is not suitable for heavy rain, prolonged exposure to water, or full submersion
- [Can I get more Desk Pouches?](https://orbitkey-us.gorgias.help/en-US/can-i-get-more-desk-pouches-552227.md): Absolutely! Our 2-in-1 Tech Pouch already comes with a Desk Pouch included, but the Desk Pouch is also available for separate purchase should you require more than one. You can add an extra Desk Pouch here. __. Can't find what you're looking for? Fee
- [What are the dimensions of the Daily Tote System products?](https://orbitkey-us.gorgias.help/en-US/what-are-the-dimensions-of-the-daily-tote-system-products-2550618.md): The Orbitkey Daily Tote System comprises four products: the Daily Tote (16L and 21L), Essentials Bag Insert, Essentials Pouch Trio, and Crossbody Bag Strap.
- [How to care for my Daily Tote System products?](https://orbitkey-us.gorgias.help/en-US/how-to-care-for-my-daily-tote-system-products-2550625.md): Each item in the range has a care label sewn inside the main compartment, but here’s a quick summary to keep them looking their best:. They’re not waterproof, but they are weather-resistant. Designed to handle light splashes and drizzles, the fabric
- [What is the dimension of the Crossbody Phone Strap?](https://orbitkey-us.gorgias.help/en-US/what-is-the-dimension-of-the-crossbody-phone-strap-3247393.md): The Crossbody Phone Strap keeps your phone secure and hands-free, and within reach. It comprises two separate parts: the Phone Strap and the Phone Tab. When fully extended, the Phone Strap measures approximately 730mm from the top of the hardware to
- [What are the 2-in-1 Toiletry Pouch and Hanging Toiletry Pouch made from?](https://orbitkey-us.gorgias.help/en-US/what-are-the-2-in-1-toiletry-pouch-and-hanging-toiletry-pouch-made-from-5756183.md): The pouches aren’t waterproof, but they are water-resistant and made to handle everyday splashes. The outer fabric is crafted from recycled polyester with a DWR (Durable Water Repellent) coating to help water bead off the surface rather than soak in.
- [How much can each Toiletry Pouch carry and how much do they weigh?](https://orbitkey-us.gorgias.help/en-US/how-much-can-each-toiletry-pouch-carry-and-how-much-do-they-weigh-5756186.md): Each pouch is designed around its recommended volume, so you can pack with confidence. The hooks, handles, seams, and zipper pullers have been tested to withstand loads of up to 10 kg (22 lb), so they’re built to handle real travel. Capacity guide:.
- [Will the coating on my Cosmic Collection pieces wear or scratch off?](https://orbitkey-us.gorgias.help/en-US/will-the-coating-on-my-cosmic-collection-pieces-wear-or-scratch-off-7706995.md): It's not paint, and it's not a coating sitting on top of the metal. The colour comes from a titanium oxide layer formed on the surface of the steel itself. The shifting tones are created by light interacting with that surface, using the same physics
- [How to set up your Orbitkey Slim Case and Leather Holder for AirTag](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-slim-case-and-leather-holder-for-airtag-203732.md): Meet our new AirTag Carry Accessories - Slim Case for AirTag and Leather Holder for AirTag. Two minimal and innovative designs elevate the way you carry. Here's a quick guide on how to set up your new Slim Case – a minimal and compact way to carry yo
- [How to set up your Orbitkey ID Card Holder System](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-id-card-holder-system-203741.md): Here's a quick guide on how to set up your cards in your new ID Card Holder:. And here's how to set up your cards in your new ID Card Holder Pro:. With the ID Card Holder Pro model, you can carry multiple RFID cards and still scan your ID or primary
- [How to set up your Orbitkey Key Organiser](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-key-organiser-204705.md): Here's a quick guide on how to set up your new Orbitkey Key Organiser:. The Key Organiser can be adjusted to your desired tension, thanks to the Locking Mechanism designed to snap into place at every half turn - preventing it from accidentally coming
- [How do I tighten the Locking Mechanism on my Key Organiser? It keeps loosening.](https://orbitkey-us.gorgias.help/en-US/how-do-i-tighten-the-locking-mechanism-on-my-key-organiser-it-keeps-loosening-203744.md): Usually, when the keys are misaligned (i.e. not fully flat), the screwhead on the Locking Mechanism sticks out of its groove, causing it to become loose over time. The correct orientation for the Locking Mechanism is flushed on the fixed metal hub on
- [How to use the Extension Post in my Key Organiser setup?](https://orbitkey-us.gorgias.help/en-US/how-to-use-the-extension-post-in-my-key-organiser-setup-203770.md): Some people have more keys than others. The Extension Post will allow 4 extra keys (at 2mm each) to be added to your Key Organiser setup in a quick and easy way. Just follow these steps:. Dimensions:. __. Can't find what you're looking for? Feel free
- [How to carry less in 3 steps](https://orbitkey-us.gorgias.help/en-US/how-to-carry-less-in-3-steps-204709.md): Often, we have a habit of collecting keys and unconsciously carry every single one of those keys – even if we don’t need them anymore.These three A’s methods will help you let go of the extra baggage – and help free up unnecessary bulk in the process
- [How do I disassemble / loosen my Key Organiser? The Locking Mechanism is stuck.](https://orbitkey-us.gorgias.help/en-US/how-do-i-disassemble--loosen-my-key-organiser-the-locking-mechanism-is-stuck-204711.md): Most likely, the shaft + screw mechanism has been overtightened. This can happen when no wave washers were used in the setup or the screw has been over-rotated into the system. We recommend twisting one side of the band anticlockwise for ONE full rot
- [How do I clean my Leather and Pebbled Leather Key Organiser?](https://orbitkey-us.gorgias.help/en-US/how-do-i-clean-my-leather-and-pebbled-leather-key-organiser-204712.md): Our leather bands are made from genuine cowhide leather and will age over regular wear and use. However, if you want to maintain the leather, we recommend cleaning it with a damp (non-abrasive) cloth and limiting its exposure to direct heat or intens
- [How to set up your Orbitkey Desk Mat](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-desk-mat-204687.md): The Orbitkey Desk Mat is not just your average desk mat. Available in 2 sizes - Desk Mat and Desk Mat Slim - it's a clever solution to organise and optimise your workspace. Once you've taken the Desk Mat out of its box, gently flatten it:. What sets
- [How to clean the Furoshiki wrap from KonMari | Orbitkey Nest](https://orbitkey-us.gorgias.help/en-US/how-to-clean-the-furoshiki-wrap-from-konmari-%7C-orbitkey-nest-203716.md): The Furoshiki Wrap is made of Polyester material. Here are some care instructions:. Washing: Polyester furoshiki can usually be machine washed in cold water. Avoid using hot water or bleach, as these can damage the fabric. If you're concerned about c
- [How to set up your Orbitkey Nest/Nest v2](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-nestnest-v2-208973.md): Life’s better when everything has its place, which is why we designed Nest – a portable desk organiser to help you declutter and organise. It works as a central hub for your frequently-used items to keep your everyday essentials organised and accessi
- [How to set up your Orbitkey Clip v2](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-clip-v2-204714.md): The Orbitkey Clip v2 was designed to streamline your carry.
- [How to set up the Orbitkey Ring v2](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-the-orbitkey-ring-v2-208977.md): Say goodbye to broken fingernails thanks to our patent pending quick-release locking mechanism. Made with durable stainless steel, the Ring v2 is an innovative and easy-to-use key ring that allows you to easily add or remove keys with the open key ri
- [How to set up your Orbitkey x Chipolo Bluetooth Tracker v2](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-x-chipolo-bluetooth-tracker-v2-203757.md): Here's a step-by-step guide on how to connect your Orbitkey x Chipolo Bluetooth Tracker v2 with your device. And there you have it; your Orbitkey x Chipolo Bluetooth Tracker v2 is now connected to the Chipolo app!. If you need to unpair your Tracker
- [How to change Orbitkey x Chipolo Bluetooth Tracker v2 battery](https://orbitkey-us.gorgias.help/en-US/how-to-change-orbitkey-x-chipolo-bluetooth-tracker-v2-battery-204717.md): Some improvements to the Orbitkey x Chipolo Tracker v2 include increased battery capacity and, therefore, battery life, as well as implementing a battery tab to prolong battery shelf life. It’s expected to last up to 6 months. However, if you need to
- [How to release the metal clasp on your Clip v1 or Strap](https://orbitkey-us.gorgias.help/en-US/how-to-release-the-metal-clasp-on-your-clip-v1-or-strap-204716.md): Releasing the leather tab/Ring. i) Hold the Ring with one hand. ii) With your other hand, put two fingers on the sides of the metal clasp. iii) While holding down the Ring, pull away the clasp. Don’t be afraid to apply some pressure. Pulling the clas
- [How to set up your Orbitkey Sanitiser Holder](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-sanitiser-holder-203718.md): The Orbitkey Sanitiser Holder is an elegant solution for keeping hand sanitiser easily accessible. The 50ml refillable aluminium pump-dispenser bottle is suitable for liquid and gel-based sanitisers. And with the Orbitkey Clip mount, you can easily a
- [How to set up your Orbitkey Clip Mini](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-clip-mini-256031.md): The Orbitkey Clip Mini was designed to conveniently carry your keys without the bulk. Designed to be sleek and slim, the Clip Mini is a minimal carabiner that ensures you always have easy access to your keys. With our patent pending Quick-Snap Lock S
- [How to set up your Orbitkey Loop Keychain](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-loop-keychain-273299.md): Designed to help you conveniently carry your keys and other everyday essentials without compromising your style. Made from responsibly sourced, premium LWG-certified Nappa leather and polished stainless steel with a mirror-edge finish; this premium k
- [How to set up your Orbitkey Hybrid Work Duo - Laptop Sleeve and Compendium?](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-hybrid-work-duo---laptop-sleeve-and-compendium-339754.md): We designed the Hybrid Laptop Sleeve and Compendium to help you achieve maximum organisation and productivity, no matter where you work. The Hybrid Laptop Sleeve transforms any space into a familiar workspace with the dual-function sleeve that double
- [How to fold up your Orbitkey Foldable Tote Bag](https://orbitkey-us.gorgias.help/en-US/how-to-fold-up-your-orbitkey-foldable-tote-bag-371663.md): It's an easy-to-pack foldable tote bag made from sustainable materials and perfect for those extra things you need to carry or for unexpected grocery runs. Constructed from GRS-certified recycled polyester and nylon webbing, the tote is durable, eco-
- [How to set up your 2-in-1 Tech Pouch and Desk Pouch?](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-2-in-1-tech-pouch-and-desk-pouch-552198.md): Our 2-in-1 Tech Pouch was designed to help you keep everything together when needed, and separate when you need more flexibility - making organization simple yet versatile. It has a collapsible/foldable divider to enhance the Tech Pouch's flexibility
- [How to set up your Orbitkey Pencil Case?](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-orbitkey-pencil-case-552226.md): The Orbitkey Pencil Case is versatile and perfect for organizing your stationery or tech accessories.Experience the unboxing and setting up of our unique Pencil Case:. The fabric used in the 2-in-1 Tech Pouch, Desk Pouch, and Pencil Case is 600D 100%
- [How to set up your 2-in-1 Toiletry Pouch and Toiletry Pouch?](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-2-in-1-toiletry-pouch-and-toiletry-pouch-5756191.md): The 2-in-1 Toiletry Pouch and inner Toiletry Pouch work together as a versatile twin-pouch system. Whether you're packing for a short trip or keeping a few essentials within reach mid-flight, the system lets you carry the inner Toiletry Pouch with yo
- [How to set up your Hanging Toiletry Pouch?](https://orbitkey-us.gorgias.help/en-US/how-to-set-up-your-hanging-toiletry-pouch-5756256.md): The Hanging Toiletry Pouch is another option in the range, designed for easy access wherever you are. Simply hang it on a rail or hook to keep everything visible, organised, and within reach — no digging or rummaging required. Its thoughtful layout a
- [What shipping options do you have?](https://orbitkey-us.gorgias.help/en-US/what-shipping-options-do-you-have-204675.md): We'll always try to ship your order from the nearest available location. Orders placed on orbitkey.com are generally fulfilled from our local fulfilment centres in California and Ontario. Delivery times may vary depending on your location. We current
- [Returns and refunds](https://orbitkey-us.gorgias.help/en-US/returns-and-refunds-203724.md): We accept returns within 30 days of the purchase date. If you change your mind about your purchase, we're here to help. To be eligible for a return, your item must be:. For pre-ordered or back-ordered items, the 30-day return window begins from the d
- [How much does shipping cost?](https://orbitkey-us.gorgias.help/en-US/how-much-does-shipping-cost-204677.md): With warehouses in California (US) and Ontario (Canada), free shipping is available, depending on the specified order value threshold for each region. The USA, excluding Alaska, Hawaii, Puerto Rico, and Armed Forces:. Canada:. For South and Central A
- [I haven't received my order. How do I check the status?](https://orbitkey-us.gorgias.help/en-US/i-havent-received-my-order-how-do-i-check-the-status-204678.md): Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t
- [When are your shipping days?](https://orbitkey-us.gorgias.help/en-US/when-are-your-shipping-days-204676.md): We'll always try to ship your order from the nearest available location. Our fulfilment centres in California, US, and Ontario, Canada, typically dispatch orders within 1-2 business days. Occasionally, your order may be dispatched from a different fu
- [Do you ship to a PO BOX address?](https://orbitkey-us.gorgias.help/en-US/do-you-ship-to-a-po-box-address-204679.md): Yes, we do. We will need your PO BOX and normal address to process your order.
- [Can I change my order?](https://orbitkey-us.gorgias.help/en-US/can-i-change-my-order-204680.md): If you need to change your order, please email us immediately, and we will try our best to help you!
- [What does pre-order / back-order / out of stock mean?](https://orbitkey-us.gorgias.help/en-US/what-does-pre-order--back-order--out-of-stock-mean-204683.md): Pre-order. This means the item is not yet in stock but will be arriving soon. If stated on the website, you can place your order in advance to secure it. Your full* order will be dispatched once the item arrives at our fulfilment centre. * In an effo
- [Do you offer monogramming or customization?](https://orbitkey-us.gorgias.help/en-US/do-you-offer-monogramming-or-customization-7746859.md): Yes! Monogramming is available on all Key Organizer Pros and Loop Keychains, as well as selected Key Organizers, for US$7.50 / CA$9.90. To check if a product can be personalized, simply visit the product page. If monogramming is available, you'll be
- [What payment methods are available?](https://orbitkey-us.gorgias.help/en-US/what-payment-methods-are-available-204681.md): We accept the following payment methods:. What is Shop Pay?. Shop Pay lets eligible customers split their purchase into four interest-free instalments. To check out with Shop Pay:. For more information, please refer to the Shop Pay Terms & Conditions
- [Where do I input a discount code?](https://orbitkey-us.gorgias.help/en-US/where-do-i-input-a-discount-code-204682.md): To input a discount code, there will be a box on the second page of the checkout process. Enter the code into the box and click "apply". Please note:
- [Need more info?](https://orbitkey-us.gorgias.help/en-US/need-more-info-208988.md): MEDIAWorking on an Orbitkey story? First of all, thank you! We have a media kit and high-resolutionimages handy, available on request. Just drop us an email at press@orbitkey.com. WHOLESALEInterested in becoming our retail partner or distributor? Ple
- [How do I keep up-to-date with new designs and promotions?](https://orbitkey-us.gorgias.help/en-US/how-do-i-keep-up-to-date-with-new-designs-and-promotions-208989.md): We regularly release new designs and run promotions. To stay up-to-date, please subscribe to our mailing list at the bottom of our website, and follow us on our social media accounts: Facebook, Instagram and Twitter.
- [TRADEMARKS AND COPYRIGHTS](https://orbitkey-us.gorgias.help/en-US/trademarks-and-copyrights-209221.md): The trademarks, service marks and logos (the “Trademarks”) used and displayed on this Site are registered and unregistered Trademarks of Orbitkey. The contents on the site are intended solely for personal and non-commercial use (except for the purcha
- [CURRENCY AND PRICING](https://orbitkey-us.gorgias.help/en-US/currency-and-pricing-209217.md): Product prices offered on the Site may vary from advertised prices due to conditions in different geographic markets. We have four websites catering for different regions in the following currencies:. www.orbitkey.com.au in Australian Dollars. www.or
- [PRODUCTS OR SERVICES](https://orbitkey-us.gorgias.help/en-US/products-or-services-209222.md): While we will try our best to fulfil all orders, certain Orbitkey products or services may have limited quantities and are subject to return or exchange according to our Return Policy. We have made every effort to display the colours and images of ou
- [RETURNS AND REFUNDS](https://orbitkey-us.gorgias.help/en-US/returns-and-refunds-209233.md): We accept returns within 30 days of the purchase date. If you change your mind about your purchase, we're here to help. To be eligible for a return, your item must be:. For pre-ordered or back-ordered items, the 30-day return window begins from the d
- [TWO-YEAR WARRANTY](https://orbitkey-us.gorgias.help/en-US/two-year-warranty-209239.md): Orbitkey products are backed by a no-fuss 2-year warranty from the date of purchase. It covers defects in materials, workmanship, or parts that would render your product non-functional during regular use. If you received an item that is broken or no
- [RE-SHIPPING FEE](https://orbitkey-us.gorgias.help/en-US/re-shipping-fee-209230.md): If you would like us to re-ship your orders, we may charge a processing fee to re-ship orders that have been returned to us for the following reasons:. The processing fee is AU$7.50 for customers in Australia, US$9.90 for customers in US + Canada, £9
- [USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS](https://orbitkey-us.gorgias.help/en-US/user-comments-feedback-and-other-submissions-209223.md): We welcome any suggestions and comments. Please be aware that by sending creative ideas, suggestions, proposals, plans, or other materials, at our request or otherwise, whether online, by email, by postal mail, or any other format (collectively, 'com
- [ERRORS, INACCURACIES AND OMISSIONS](https://orbitkey-us.gorgias.help/en-US/errors-inaccuracies-and-omissions-209224.md): Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and avail
- [THIRD-PARTY LINKS](https://orbitkey-us.gorgias.help/en-US/third-party-links-209225.md): Certain content from our website may include materials from third parties. Third-party links on this site may direct you to third-party websites not affiliated with us. We will not have any liability or responsibility for any third-party materials or
- [DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY](https://orbitkey-us.gorgias.help/en-US/disclaimer-of-warranties-limitation-of-liability-209226.md): You expressly agree that your use of, or inability to use, the product is at your sole risk. Please refer to our FAQ section regarding the requirements of the Orbitkey. In no case shall Orbitkey, our directors, employees, affiliates, agents, contract
- [INDEMNIFICATION](https://orbitkey-us.gorgias.help/en-US/indemnification-209227.md): You agree to indemnify, defend and hold Orbitkey and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or
- [ENTIRE AGREEMENT](https://orbitkey-us.gorgias.help/en-US/entire-agreement-209619.md): The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to
- [CHANGES TO TERMS OF SERVICE](https://orbitkey-us.gorgias.help/en-US/changes-to-terms-of-service-209229.md): You can review the most current version of the Terms of Service at any time on this page. At our sole discretion, we reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It i
- [GIVEAWAY](https://orbitkey-us.gorgias.help/en-US/giveaway-209231.md): At Orbitkey, we always appreciate the support of our community, and to show our gratitude, we are constantly giving back the best way we know how - giveaways with amazing brands that we know and love. We run giveaways every now and then, so stay tune
- [PROMOTION](https://orbitkey-us.gorgias.help/en-US/promotion-209232.md): Acceptance. By using/attempting to use the promotion code for an offer or make a purchase to redeem a Gift With Purchase, you agree to accept and be bound by these Terms & Conditions. Offer period. Promotions are available for a limited time only, as