If you need to change your order, please email us immediately, and we will try our best to help you!

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need to change your order, please&#xA0;<a href="https://orbitkey-us.gorgias.help/en-US/contact">email</a><a href="https://orbitkey-us.gorgias.help/en-US/contact">&#xA0;us</a> immediately, and we will try our best to help you!&#xA0;<ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 0px 0px 20px; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Change of shipping address: If your order has been processed at our Fulfilment Centres, we are no longer able to make any changes to your address and are also unable to re-route them as they would&apos;ve been shipped out already. &#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Change of order (ordered the wrong items): Once the order is confirmed, we are unable to change them. However, if your order has not been processed at our Fulfilment Centres, we can cancel your order and issue a refund. After that, you can place a new order with the correct items/details.</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Change of mind/exchange of items upon receiving your order: You have up to 30 days from the original purchase to do so. For change-of-mind returns, the customer is responsible for shipping fees for the returned item(s). Refund requests can take up to 10-30 days and will only be for the cost of the product, not for any shipping fees.</li></ul>

Can I change my order?

Pre-order. This means the item is not yet in stock but will be arriving soon. If stated on the website, you can place your order in advance to secure it. Your full* order will be dispatched once the item arrives at our fulfilment centre. * In an effo

Pre-order This means the item is not yet in stock but will be arriving soon. If stated on the website, you can place your order in advance to secure it. Your full* order will be dispatched once the item arrives at our fulfilment centre.* In an effort to minimise our carbon footprint, we ship complete orders together once all items are available.Back-order This means the item is temporarily out of stock but already in production or on its way to us.To reduce long wait times, back-ordered items may be shipped directly from our international fulfilment centre rather than our local fulfilment centre. Delivery typically takes 8&#x2013;10 business days, allowing us to avoid the additional 4&#x2013;5 week transfer time between fulfilment centres and get your order to you sooner.Out of stock If a product is marked as out of stock, it is currently unavailable for purchase. Where available, you can sign up on the product page to be notified as soon as it becomes available again.<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you&#x2019;d like to check on your order status or have any questions, feel free to&#xA0;<a href="https://orbitkey-us.gorgias.help/en-US/contact" style="box-sizing: border-box; background-color: transparent; color: rgb(225, 123, 30); text-decoration: none;">contact us</a>, and we&#x2019;ll be happy to help.

What does pre-order / back-order / out of stock mean?

Update (22 September - 8 October 2026): Temporary monogramming pause. Monogramming has been temporarily disabled while our international fulfilment centre in China is closed for the Mid-Autumn Festival and National Holiday. Monogramming will be avail

Update (22 September - 8 October 2026): Temporary monogramming pauseMonogramming has been temporarily disabled while our international fulfilment centre in China is closed for the Mid-Autumn Festival and National Holiday.Monogramming will be available again from 9 October. Thanks for your understanding!<hr> Do you offer monogramming or customization?Yes! Monogramming is available on all Key Organizer Pros and Loop Keychains, as well as selected Key Organizers, for US$7.50 / CA$9.90.To check if a product can be personalized, simply visit the product page. If monogramming is available, you&apos;ll be able to add your initials before adding the item to your cart.How does monogramming work?Our monogramming service is completed by hand using either blind debossing or gold foil. The monogramming style and placement for each product are shown on its product page.You can personalize your item with up to 3 characters.As each piece is personalized to order, please allow an additional 2-3 business days for our team to complete your monogramming before your order is dispatched.Shipping for personalized ordersMonogrammed orders placed on orbitkey.com are fulfilled from our international fulfilment centre in China rather than our local fulfilment centre.Once your order has been dispatched, delivery typically takes 8-10 business days.&#xA0;Can I return or exchange a personalized item?As personalized items are made specifically for you, we cannot accept returns or exchanges for change of mind. If your item arrives faulty or your monogramming is incorrect, simply contact our support team with a photo and we&apos;ll be happy to help.<h4 id="can-i-change-the-colour-of-the-locking-mechanism-hardware">Can I change the colour of the Locking Mechanism hardware?</h4>Unfortunately, we&apos;re unable to swap the Locking Mechanism on our Key Organizers for a different colour.If you&apos;d like to further personalize your Key Organizer, our Locking Mechanisms are available to purchase separately in a range of colours.&#xA0;Check out the different colours available <a href="https://www.orbitkey.com/collections/accessories/products/locking-mechanism" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(225, 123, 30); text-decoration: none;" target="_blank">here.</a>Do you offer monogramming for corporate or bulk orders?Yes. If you&apos;re looking to personalize products for your business, team or event, we&apos;d love to help.&#xA0;<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-left: 20px;">Learn more about our&#xA0;Business Gifting service <a href="https://www.orbitkey.com/pages/custom-orders" target="_blank" rel="noopener noreferrer">here</a>, or get in touch with our team if you have any questions.<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">__&#xA0;<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Can&apos;t find what you&apos;re looking for? Feel free to contact us <a href="https://orbitkey-us.gorgias.help/en-US/contact">here</a>.&#xA0;

Monogramming & Personalization

We accept the following payment methods:. What is Shop Pay?. Shop Pay lets eligible customers split their purchase into four interest-free instalments. To check out with Shop Pay:. For more information, please refer to the Shop Pay Terms & Conditions

We accept the following payment methods:<ul data-start="933" data-end="1047" style=" text-decoration: none;"><li data-section-id="no0s9h" data-start="933" data-end="953" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Orbitkey Gift Card</li><li data-section-id="366p31" data-start="956" data-end="964" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">PayPal</li><li data-section-id="1qvio9j" data-start="967" data-end="991" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Credit and debit cards</li><li data-section-id="xf4b7g" data-start="994" data-end="1045" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Shop Pay (available for customers in the US only)</li></ul>What is Shop Pay?Shop Pay lets eligible customers split their purchase into four interest-free instalments.To check out with Shop Pay:<ul data-start="1203" data-end="1633" style=" text-decoration: none;"><li data-section-id="1gws2ds" data-start="1203" data-end="1313" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Add them to your cart, then select Shop Pay from the express checkout options.</li><li data-section-id="1x3h4jy" data-start="1440" data-end="1516" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Sign in to your Shop account, or create one if you don&apos;t already have one.</li><li data-section-id="1h6cq1n" data-start="1519" data-end="1631" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">If you&apos;re eligible for Shop Pay Instalments, you&apos;ll be able to choose the pay-in-four option during checkout.</li></ul>For more information, please refer to the&#xA0;<a data-fr-linked="true" href="https://help.shop.app/en/shop/shop-pay" id="isPasted">Shop Pay Terms &amp; Conditions</a>.

What payment methods are available?

To input a discount code, there will be a box on the second page of the checkout process. Enter the code into the box and click "apply". Please note:

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To input a discount code, there will be a box on the second page of the checkout process. Enter the code into the box and click &quot;apply&quot;.<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note:<ul><li style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Only one discount code can be used per transaction.</li><li style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Discount codes cannot be used/combined during sale events.</li></ul>

Where do I input a discount code?

Back to Online Store

Orbitkey - US

Order and Payment Method

Shipping & Order FAQs

Nomad x Orbitkey Key Organiser

How to care for my Nomad x Orbitkey Key Organiser?

How durable is the stainless steel ring on the Leather Holder for AirTag?

How do I use the Leather Holder for AirTag with my Orbitkey Key Organiser?

Orbitkey Leather Holder for AirTag

Will the use of the Slim Case interfere/lessen the tracking ability of the AirTag?

How durable is the Slim Case for AirTag? Will the fitment become loose after prolonged use?

Is the Slim Case for AirTag compatible with Orbitkey Key Organiser?

Orbitkey Slim Case for AirTag

How do you sanitise the ID Card Holder System?

Does the ID Card Holder have any RFID protection?

Can I attach my own lanyard onto the ID Card Holder System?

How far does the retractor cord on the ID Card Holder System reach?

What's the difference between the ID Card Holder and ID Card Holder Pro?

Orbitkey ID Card Holder System

Do you offer monogramming / engraving / customisation on the Key Organisers?

Orbitkey Key Organiser collection

Will a key fob / mortice key / loyalty card fit in the Key Organiser?

What are the wave washers for? Where does it go?

What's the difference between the D-rings for each Key Organiser style?

I understand most keys fit but still want to double check. How do I do that?

Do you sell replacement parts?

How to care for my Waxed Canvas Key Organiser?

What makes the Waxed Canvas Key Organiser different?

How to care for my Hybrid Leather Key Organiser?

Orbitkey Key Organiser

How can I flatten the Desk Mat?

How do I clean the Desk Mat?

How do I prevent the Desk Mat from slipping?

What are the materials of the Desk Mat and why have you used those materials?

Orbitkey Desk Mat

Is the Nest/Nest v2 waterproof or water repellant?

Orbitkey Nest and Nest v2

Can I use the Orbitkey Clip v2 for climbing?

Do you sell additional Magnetic Key Ring to work with the Orbitkey Clip v2?

Orbitkey Clip v2

Can I use any key or accessory (like car key or key fob) on my Orbitkey Ring v2?

Will the PVD coating on the Orbitkey Ring v1 / Clip v2 / Ring v2 fade easily?

Orbitkey Ring v2

What other features does the Orbitkey x Chipolo Bluetooth Tracker v2 offer?

What if my Orbitkey x Chipolo Bluetooth Tracker v2 is out of range?

Is the Orbitkey x Chipolo Bluetooth Tracker v2 a GPS tracker?

Orbitkey x Chipolo Bluetooth Tracker v2

What's the difference between the Multi-Tool v1 and v2?

What are the dimensions of the accessories?

Is the Multi-Tool v2 / Multi-Tool v1 safe to carry on board a plane?

Will there be other accessories in the future?

Orbitkey Accessories

Orbitkey Strap dimensions

Orbitkey Strap

Does the Orbitkey Sanitiser Holder come with sanitiser liquid?

What is the size and capacity of the Orbitkey Sanitiser Holder bottle?

Orbitkey Sanitiser Holder

How durable is the Stainless Steel Ring?

What are the main differences between Orbitkey Clip v2 and Clip Mini?

Orbitkey Clip Mini

How durable is the Stainless Steel ring?

Will the PVD coating on the polished stainless steel hardware and Ring fade or get scratched easily?